Platform Terms of Service

1.1 Registering an Account

1. To access and use the Platform, you must subscribe to OAD and register for an account (“Account“). To complete registration, you must provide your full legal name, business address, phone number, a valid email address (your “Primary Email Address“), and any other requested information. OAD may reject a subscription, or cancel an existing Account, for any reason, in our sole discretion.
2. You confirm that you are using the Platform to carry on a business activity and not for personal, household, or family purposes.

1.2 Eligibility
To use the Platform and open an Account, you must:

3. be at least 18 years old (or the applicable age of majority in your jurisdiction) and able to enter into contracts;
4. if you are not an individual, warrant that you are validly formed and existing, have full power and authority to enter into these Terms, and have duly authorized your agent to bind you;
5. complete the Account registration process;
6. agree to these Terms and all other OAD Policies linked herein;
7. provide true, complete, and up-to-date contact and billing information; and
8. not be located in a country embargoed by the United States, or on the U.S. Department of Commerce’s Denied Persons List or Entity List, or the U.S. Treasury Department’s list of Specially Designated Nationals.

OAD may refuse service to anyone for any reason, close any Account, or change eligibility requirements at any time.

1.3 Account Management

9. The Client who registers the Account is the contracting party under these Terms.
10. If you sign up on behalf of your employer or another entity, that entity is the Client; you must use your employer-issued email address and represent that you have authority to bind that entity.
11. You may not share an Account, and each OAD Site may only be associated with one Client absent OAD’s prior written consent.
12. Based on your subscription plan, you may permit employees or contractors (each, an “Admin User“) to access your Account, provided their use is for your benefit only and complies with these Terms. You are responsible and liable for all Admin Users’ access and use of your Account, whether or not authorized by you. OAD recommends, and may in its discretion require, multi-factor authentication (MFA) to access your Account.
13. OAD may provide disclosures and notices by posting them in your Account dashboard or emailing your Primary Email Address; such notices are deemed received within 24 hours of posting or sending. Keep your Primary Email Address and billing details current.
14. Technical support is provided only to OAD Clients, via support@oad.ai. OAD may assign you a Customer Success Manager (“CSM”); OAD is not responsible for implementing, and you must independently evaluate, any CSM recommendation.
15. You are responsible for backing up your Content; OAD is not liable for any failure to store, or loss or corruption of, such information, to the extent permitted by applicable law.
16. OAD may delete Content or data in a terminated Account after twelve (12) months, but will attempt to warn you during the termination process while your Account is still active.

1.4 Ownership Disputes
In a dispute regarding Account ownership, OAD may request documentation to confirm ownership (for example, a business license, organizational documents, government-issued ID, or the last four digits of the card on file). OAD will determine, in its sole judgment, rightful ownership, and may deactivate an Account until a dispute is resolved.

2.1 Fees
You agree to pay OAD all applicable fees per the pricing and payment terms presented to you. Use of the Platform is on an Annual subscription basis, billed annually depending on your selected plan (“Subscription Fees“). We use third-party payment processors, and you are responsible for their applicable transaction fees (“Transaction Fees“). You may incur additional fees for add-on services such as but not limit to Coaching Reports or 360 Reviews (“Additional Fees”). Subscription Fees, Transaction Fees, and Additional Fees are collectively “Fees.“

You must keep a valid, authorized payment method on file (“Authorized Payment Method“) and are responsible for keeping it up to date. All Fees are in U.S. dollars unless otherwise indicated, and OAD does not credit or refund foreign-exchange or currency-conversion fees.

2.2 Subscriptions
Your Annual Subscription automatically renews year-to-year unless you cancel 30 days before the end of the Subscription period in writing. You may cancel at any time; your access continues through the end of the current Subscription period.

2.3 Promotional Offers and Trial Periods
OAD may offer promotional pricing or a discounted trial period (“Trial Period“) at its discretion, subject to eligibility requirements disclosed at sign-up. Upon expiration of a Trial Period, your Authorized Payment Method will be charged the full applicable plan price unless you cancel before the Trial Period ends. We will notify you by email before the Trial Period ends.

2.4 Upgrades, Downgrades, and Taxes
Upgrading or downgrading your plan may result in immediate or prorated billing adjustments as described at the time of the change. Fees are exclusive of Taxes (sales, VAT, GST, and similar assessments) unless stated otherwise; you are responsible for all applicable Taxes, subject to any valid exemption certificate you provide.

2.5 Price Changes
OAD may change Fees at any time, with at least 30 days’ advance notice by email to your Primary Email Address and/or posting on the OAD Site. Continued use after a price change takes effect constitutes acceptance; you may reject a change by canceling before it takes effect.

2.6 Refund Policy and Delinquencies
All payments are non-refundable, and there are no refunds or credits for partially used Subscriptions, except as required by law. If OAD cannot process a payment, we may suspend or, ultimately, terminate your Account and access to the Platform until all outstanding Fees are paid.